Widerrufsrecht
We want you to love your WiMSY jewelry. If something isn't quite right, our return policy gives you flexibility while maintaining quality standards for all customers.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Special considerations:
- Earrings can only be returned if unworn and in sealed packaging for hygiene reasons
- Custom pieces are final sale and cannot be returned
- Sale items and Gift cards are non-returnable
How to return
To start a return, you can contact us at hello@wimsy.ch.
Return shipping costs are the customer's responsibility unless we made an error (wrong item sent, defective product, etc.).
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wimsy.ch.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.